remi Casino & Sportsbook FAQ
Users ask remi a wide range of questions — about account setup and verification, payment methods and withdrawal speed, football markets and live-dealer rules, and account security practices. This FAQ addresses the most common enquiries across all these areas.
This page resolves practical questions about how remi operates: how to register, how deposits and withdrawals work, which games and sports we offer, and what to expect from customer support. We answer in plain language so you understand each step without confusion.
Read the answers below for quick guidance on account and payment issues, game rules, and security. If your question is not listed here, or if you need real-time assistance, contact our support team via in-app chat (Monday–Friday, 09:00–17:00 Jakarta time). For legal details, see our terms and conditions and privacy policy
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer
- Games and marketsfootball betting, live-dealer tables, slots, esports, and tournament coverage
- Support and policieshelp availability, account data protection, and dispute resolution
Account and registration
Account opening on remi takes three steps. First, you provide a username, email, phone number, and password on our registration form — this creates your account immediately. Second, we send a verification email and SMS code to confirm you own that email and phone. Third, before your first withdrawal, you complete identity verification: you upload a photo of your ID card and take a selfie. We review KYC documents within 24–48 hours. Once approved, you can deposit and withdraw. Payment methods include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet).
Withdrawal requests are reviewed within one business day. If you withdraw via e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment), the funds reach your wallet within 24 hours of approval. Bank transfers (online payment, e-wallet, mobile banking, local payment) typically arrive within 2–3 business days. Processing may take longer during high-volume periods or public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi). Large withdrawals may require additional verification. If your request is delayed, contact support and we will investigate.
No. Remi's terms prohibit duplicate accounts. One person, one email, one account. If we detect multiple accounts linked to the same identity, we reserve the right to suspend or close them. This rule prevents fraud and ensures fair play. If you have forgotten your login details, use the password reset option or contact support to recover your account. Do not open a new account; we will help you regain access to your existing one.
Payments and transactions
Remi offers new-account promotions from time to time; the exact terms vary. We do not advertise fixed bonus amounts or percentage guarantees upfront. Instead, we highlight introductory offers available at registration. To see the current promotion, log in or contact our support team. All offers are subject to terms and conditions — read the fine print before claiming. Bonuses are not cash; they are betting credits valid for a limited time and on certain markets only.
If a deposit fails, your money is returned to your original payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account) within 1–3 business days. Do not attempt to retry immediately; wait and check your payment app. If a withdrawal fails or remains pending longer than 3 business days, contact support with your transaction ID. We will investigate and either retry the transfer or refund the amount to your remi account. Delays sometimes occur during peak hours or due to payment processor delays.
Games and markets
Remi covers major football leagues and tournaments: Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Champions League, and Premier League. We also offer esports markets (Mobile Legends, Free Fire, PUBG Mobile). Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo — streamed 24/7 from professional studios. We feature slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Coverage and market availability may vary by day or season.
Support and security
We collect your name, email, phone, date of birth, and ID number to verify your identity and comply with anti-money-laundering regulations. Payment details are processed by certified payment providers; we do not store card numbers on our servers. Your data is encrypted during transit and at rest. We do not sell your data to third parties or use it for marketing. You can request a copy of your data or ask for deletion (subject to legal retention requirements). See our privacy policy for full details.
Live chat is available Monday–Friday, 09:00–17:00 Jakarta time. Our support team responds in English and Indonesian. Response times are typically under 2 hours. Outside business hours, you can email support and we will reply within 24 hours. For account issues that require urgent attention, try live chat during available hours or describe your issue in a detailed email so we can prioritise it. Check the in-app chat window for real-time availability status.